DELIVERY
In-house Delivery Service
We are situated in the rolling hills of South Devon, just outside Totnes (TQ9 6RR).
We have our own in-house delivery vehicles, regularly operating across the South West of England, in and out of London, and parts of the Midlands. For larger loads, or deliveries further afield, we also use trusted third-party hauliers to ensure your trees arrive safely.
This aproach allows us to control schedules and protect your trees, ensuring they arrive in perfect condition.
How Does the Delivery Process Differ With the Seasons?
During Rootball Season (November - April)
We issue our catalogue and stock availability list f. We are able to price and reserve rootball trees or the coming winter season from the beginning of September each year. We begin lifting them from the fields when they have gone dormant for the winter; usually November onwards.
If you’ve placed an order in September or October we’ll be in touch as soon as we begin rootballing to arrange your delivery. If you order from us between November and April we can usually schedule logistics at the point of order.
During the Summer (May - October)
At the end of rootball season we lift enough trees to stock our container area enabling us to continuing supplying trees throughout the summer. We pot them in peat-free compost and nurture them in our container area.
We can take orders for these trees from April onwards, and deliveries of containerised trees commence in June/July (once they have had time to settle into their pots which is vital for reduction of transplant shock).
Delivery Costs
Delivery charges are calculated on a cost-per-mile basis, so please contact us with your postcode for an accurate quote. Where possible, we also offer a
shared load service to help reduce costs.
As a general guide, we can deliver as far north as Birmingham. Deliveries beyond this are possible, particularly for bulk or wholesale orders, but for one or two trees the cost may be prohibitive.
We are always happy to provide a quote for deliveries further afield.
How Does Delivery Work?
We charge a separate delivery fee in addition to the cost of your trees.
When we provide a quote for your trees, we will include an estimated delivery cost (the maximum cost) but whenever possible, we combine deliveries to multiple customers in the same area and share the cost between orders.
We will be in touch to arrange your delivery once your tree is reserved and paid for, and when we are ready to lift it from the fields (if applicable).
The final delivery fee will be confirmed when your delivery is booked, and will be invoiced on the day of delivery.
IMPORTANT NOTE:
We are only responsible for the trees up to the point of delivery. Our drivers will assist with unloading the trees from the van, but they are not contracted to move them to the planting site, so you will need to make arrangements for this.
Rootballed trees can be very heavy so we recommend you have 2 or more people available to help move the tree(s) from your kerbside into your garden.
How will my trees arrive?
Your trees will arrive with their own rootball. Wrapped in hessian and ungalvanised wire which we recommend you plant with the tree; they degrade and rust over time but give the rootball vital stability whilst the tree establishes.
