Our Guarantee

We guarantee our trees will arrive in good condition and that the rootballed trees will come into leaf in spring. The rest is over to you!

Their successful establishment and long-term health depend on the care they receive and the conditions they’re planted in. Once they leave our nursery, this part of the journey is in your hands. But we’re confident that with your gentle care and attention your tree will thrive for years to come.

Refunds and Returns

Our refund and returns policy is clear; as long as we have met our guarantee above, we will not refund or return any trees.

If for some reason, you believe the tree is not of the standard it should be when it arrives with you, please let us know immediately.  We appreciate photographs and a written description of the problem, as well as a reasonable conversation over the phone.  

If we agree the tree is not as it should be, we will do our upmost to replace the tree with one that meets the quality that we pride ourselves on. 

Need help?

Contact us at hello@newwoodtrees.co.uk for questions related to this.